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Customer satisfaction is high priority for us. If you have any questions please take a moment to read over our Frequently Asked Questions below. If you do not find the answers to your questions, please feel free to contact our customer support staff using the contact form on our Contact Page.
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I have downloaded a Skin file, now what? |
| 2. |
How do I remove the SkiniTunes Logo from my album artwork? |
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Will SkiniTunes work without iTunes? |
| 4. |
Is SkiniTunes Windows Vista compatible? |
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Is SkiniTunes Windows XP compatible? |
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Do I need iTunes? |
| 7. |
Does SkiniTunes support any other media players? |
| 8. |
How do I open SkiniTunes settings? |
| 9. |
Who can makes skins? |
| 10. |
What are the minimum requirements? |
| 11. |
I've updated, but I'm still being told there is a newer version |
| 12. |
I receive an error that says "error decryption failed" |
| 13. |
Have another issue not covered by this FAQ.... |
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| Go to where the file was downloaded to and double-click it. SkiniTunes will then add it to it's Skin's library. |
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| Upgrading to SkiniTunes Pro will remove the SkiniTunes logo as well as open up all the Pro features. |
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| No. SkiniTunes works in tandem with iTunes. However you can minimize iTunes® to the system tray. Simply go to iTunes' preferences->Advanced Tab->Check 'Show iTunes icon in system tray'->Check 'Minimize iTunes windw to system tray' |
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| Yes. For the best experience, we recommend Microsoft Windows Vista Home Premium or better and Microsoft .NET Framework 2.0. |
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| Yes. Skinitunes will work with Microsoft Windows XP with Service Pack 2 or later and Microsoft .NET Framework 2.0. |
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| Yes. SkiniTunes requires iTunes 7.0 or greater to operate. |
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| Not at this time. |
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| Right-Click the SkiniTunes icon in the system tray (by the system clock) and select 'Settings', then 'More Settings'. Here you will be able to make any changes you require. You may also right-click on the Mini or Skini Players to pull up a context menu. |
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| Anyone with the desire and photoshop. Additional information for creating skins is available in our Developer section found here. |
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| Please check out our requirements page here for more information. |
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Close SkiniTunes
Browse to the directory below for your OS and remove SkiniTunes_YourUsername.cfg
- XP: C:\Documents and Settings\All Users\Application Data\SkiniTunes
- *Vista or Windows 7: C:\Users\All Users\SkiniTunes\
* the file could be located in a hidden directory
- C:\ProgramData\SkiniTunes
Re-launch SkiniTunes
If this does not correct the issue, you try removing the SkiniTunes.cfg file. Re-launch SkiniTunes and if you are a SkiniTunes Pro user, enter your Activation Key.
If neither of the above works, delete the SkiniTunes folder where the configs are located and un-install SkiniTunes, then re-install. |
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Close SkiniTunes
Browse to the directory below for your OS and remove SkiniTunes.cfg file
-XP: C:\Documents and Settings\All Users\Application Data\SkiniTunes
- *Vista or Windows 7: C:\Users\All Users\SkiniTunes\
* the file could be located in a hidden directory
- C:\ProgramData\SkiniTunes
Re-launch SkiniTunes and when asked if you would like to upgrade, yes, and enter your Activation Key.
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| Please contact us through our online contact form here |
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